Yes, that's why I'm not buy the story.

My first time playing on stake, I don't even know about a weekly claim, rank up reward from zero to silver/gold and some support guys dm me and remind about the unclaimed reward. Geez, I missed a lot claim weekly and monthly because don't really know.

The lucky things, If you missed the rank up reward still can be claimed but for weekly/monthly missed claim you can't claim if already passed the month.