That's kinda the point of using 2FA. Social engineering can answer many of the questions they asked, but a signed message can't be faked. I would have my doubts too if someone says they are the owner but can't sign a message to prove it. And when there's doubt, they shouldn't give you access to the account.
It is not a blockchain address for what if we forget our private key/seed or something like that then we would not be able to login into the account. On Stake.com there might have registered too many information. If all the information is right which is associated at the time of creation or facing the issue then they should help the OP. It is the fault of the op that s/he lost his/her 2fa and didn't backup the code of the 2fa. That doesn't mean there should have no alternative way to recover the account. I think they should have an option.
I'm still at same place no help yet from stake.
Even for transaction screenshot i provided them my bc game casino withdraw to stake deposit address.
Where they can easily see "ammount date transaction I'd and stake deposit full address"
But they just don't want to help at all
Fucking with me in every mall. Now they stopped replying me at all.
Eddie being a bitch
If you can't provide them with what they ask then you aren't getting your account back.
If Stake gives someone's account to a scammer that pretends to lose their 2fa and password, that's Stakes fault.
If someone loses their 2fa and password and can't access their account anymore, that's not Stakes fault.