WIREX IS A RIDICULOUS AND USELESS SERVICE.

Recently i ve got a refund from a merchant.I bought something 1year+ ago.I thought i had used my crypto.com cc but that was my mistake.I had used their old cc from their old cc provider(Contis) as ive been told.
Now the refunded money are somewhere with contis and since wirex doesnt "work" with contis they tell me that i must solve the problem my own.

Νο fckin wirex, i register with you not with contis.You will solve my problem.
They are ridiculous,how can a serious company refuse help to its customers?

...i have already emailed contis but i didnt get any answer.Just a confirmation email.