Just to clarify, there is no update from stake via email I sent more than 15 days ago
I was asked to send a selfie holding my document (for KYC which is normal) and I have done that. Let's see what happens next.
Update
They asked for a selfie and after I have provided them with it, they are now saying that my account CANNOT be verified because earlier I send fake documents. I don't understand why they asked for selfie if I was banned from submitting KYC in first place as mentioned by the support??
Just a guess, but it might have something to do with you sending in documents from 4 different people while trying to verify your own - I could see how that would make things unnecessarily complicated and result in some sort of miscommunication.