Just to clarify, there is no update from stake via email I sent more than 15 days ago

I was asked to send a selfie holding my document (for KYC which is normal) and I have done that. Let's see what happens next.

Update

They asked for a selfie and after I have provided them with it, they are now saying that my account CANNOT be verified because earlier I send fake documents. I don't understand why they asked for selfie if I was banned from submitting KYC in first place as mentioned by the support??