Re: Altilly Exchange FAKE Refunds, Possible Exit Scam

You dont have any solid proof that ever had assets on altilly but you want a refund? Not even one deposit confirmation email?

Blockchain has proof that even you or the scammer can't change anything. If the funds are successfully sent to your hot wallet, then it is proof and you can't deny it. Very strange, I've never even seen a reputable exchange use this method.
The recovery method you requested is a waste of time for the real owner of the funds. Even people new to crypto know that blockchain verification is more credible than screenshots. Does your team not have competent resources to analyze blockchain transactions?

If you insist on generalizing claim terms like that, your problems will never go away at least refunding the user who can sign the address.

Blockchain does not provide proof that you own the address it was sent to. I will try to get more details on the signatures. I myself am not a blockchain guru.
I am a customer service manager.

True that tx hash doesn't exactly provide a proof of a wallet ownership, hence both of the victims here are offering a signed message and/or a screenshot of their desktop wallet showing the address. If you ask me, that is actually a win-win solution, you got your prove and could move on from this refunding issue sooner, while they got their right. I really can't fathom the reason why a signed mesage from the original wallet is proof of ownership enough.

I think a little bit faster way to get to the bottom of this issue is by inviting the decision maker or the one specifically handed the task to clear the refunding issue here.