I saw the live support button on the right bottom. which one do you means?
I can't see live support there. They have email to contact. What did you mean?
I also see live support because I already talk with Jastiano (if I'm not mistaken).

The live support button is shown every time you click on the page, so it is strange if you did not see it.
Jastiano helps me solve my problem and I can play with ease now.