From the registration process to the support system, everything seems smooth. It's a great thing that you've entered the forum fully equipped and well prepared for the possibilities. The deposit bonus is also impressive. I hope that you'll continue the good work so you'll build up a good reputation.
That's just the start of their plan to continue running their platform for gambling. It's a promotion and to gain trust from gamblers. Who would want to gamble on a casino or other gambling site that you cannot trust your funds. In order to gain trust, you must run promotions or events that will attract gamblers and a site that is well equipped like having a customer support 24/7 and many more. Even old gambling sites experienced problems and need the help from their gamblers like in withdrawal process or deposit process.