Waiting to long for them to resolve the issue are quitely frustrating that's why LL needs to take those things of before their costumers and other people think that there's something wrong or feel bad about how things going with them. If lightlord cannot handle this thread actively maybe as suggested or talk by people before he should hire a representative since this could help people and possible they can get good impressions for that.
I would guess that there has been some changes in the structure that kept it going for this long. I am sure that they will get better, no casino that makes as much money as bitvest did back in the day would just stop caring about making money.
You have to consider it from the casinos perspective. Assume that you own this business, assume that you even let others be the bankroll and you simply just make money, very limited amount of marketing and many profits, would you just stop caring about it? Like if the business was bankrupting then we would know why, but if not (which I assumed it wasn't) then you would do all in your power to keep it going right? That's why it is definitely possible for LL to consider this as a recovering business basically.