So far no updates yet. Email support keep telling me "Your request has been sent to the specialists, please wait for the answer".
Waiting for 5 days already for this "verification"
not surprising. that is what they always say when someone is trying to know why their account is locked or under "investigation". I am afraid all you can do at the moment is wait. also, I wouldn't even be surprised if they stop communicating with you completely.
1xbit_official does not reply on the topic, and also does not reply on my PM.
they'd probably say the same thing as the support on their website.