Yes it is noticed that it is a website and there are many complaints against this website
There are so many types it's hard to say. From which payment is not given. And I think these will be fixed very soon. I think it will pay off very soon. From here everyone will get their payment. That's what I think.
It will only happen once they're back again. But for now, it seems that their new software isn't yet to come and it could come by suddenly when they're already fixed.
Some have already given up that there's no hope that their funds there won't be back anymore. But if this casino has said that in their announcement, then that's a good news but it might take time.
^ This is also becoming a lesson to us, never leave money on any centralized platform which is possible that someday it will turn out or shut down without further notice. For now, there is nothing we can do is just wait until they will come back or the worst part is they will never pay their user's fund. I have seen cases the same on this and unfortunately, it is always a scam result which is they are going to pay.
Just keep contacting them and probably they will respond soon.