guys dont trust on this exchange, they are only thiefs, they claim it has a virus, and they was who stole the money on the accounts of the people, this is my wallet, a month ago dissapear my BTC, and they claim its a **virus** thats the image of my wallet, a month later than the stoled money

Complete non-sence. In what way some kind of virus can do something like that? Can You show messaging with us containing this?
Anyway if You have any problem - please, write to "support" section - it will be solved fast.