so are we going to hear from the OP what is his final decision on this situation of his? but whatever the outcome will be, i guess he should be prepared to accept the verdict from the site. curious how things will turn out on this case. another reminder that we should check and review the ToS of the site, even if we say they allow us to play.
Haven't logged-in since last week, will read through all the posts. Thanks for all the replies and advice.
I believe the site to be one of the largest and for sure reputable on this site. I've always wanted to place sports bets but it is illegal in my state. Almost every website recommended this site for US betters while using VPN. And in fact I logged in using different countries for almost two months, and they never gave me any issues, so I thought it was kind of a "look the other" way type of thing.
I did talk to customer service and they said there is absolutely nothing they can do until I submit KYC> They said no one has the ability to unlock my account except the security team, and they cannot talk directly with the customer.
I kind of made peace with the winnings stuck in there, and no plan at the moment to try and retrieve it via a mule.
He will just charge this to experience and made peace that and accept that there's a possibility that he could not get that amount anymore, it's a big amount for me I could try to talk it out to the support and honestly admit my mistake or will try to get a mule just like what other members are recommending, I don't know what will work between the two but again this is a lesson that you should read the TOS first and strictly follow it, especially if you're betting a huge amount of money.