Your concern is related to the AML/KYC check which is completely standard on a regulated platform.

We would like you to make sure you have answered all the requests and provided all the required information because, in fact, such limitations cannot be applied if the user is cooperative.

Please be advised that the procedure on our platform is performed by our Compliance Officers and implies a thorough investigation of all the information provided by the customer. We'd like to inform you that it is indeed not fast because the details are checked manually and with all due diligence. Still, it doesn't take months if the requests are fulfilled.

Also, we'd like to mention that CEX.IO never withholds the users' funds and you're absolutely free to stop cooperation with CEX.IO and withdraw all your assets. You just need to inform the team about your decision. We hope you won't go that way, still, we want you to know about such an option that proves once again that any scam actions from us are totally excluded.

Thank you for your understanding and cooperation in advance.