Make sure you use an IP that is not prohibited by the provider, I realized this problem when the Evolution provider was not available so I know the problem is with my IP
After changing several IP finally free games are available, if this method still doesn't solve the problem then support is the solution.
Thanks Livecasino for this promo even though i lost

No, it is not related to the IP, but I do not claim it by myself in the Baccarat game, so the free bet is not complete. But as I mentioned before, I already received the free bet and won some money

Is there any free promo avaiable at the moment and if so, what are the details ? I also want to test out the with free money first, before i think to deposit and play.
Another thing which concerns me is that is there any KYC requirement for withdrawals and any ban countries / regions ?
I think they have already finished their last promo that gives a free bet to the first 50 participants that write a PM to @OP. But you can wait for the next promo from them. There are no KYC so far because I can withdraw the money, but perhaps, @OP can clarify. @OP is actively coming back here and answering all the questions from us.