There are not that many places that actually care about what the customers says. And that makes duelbits a bit more different. Now, don't get me wrong because there are a few places that does support very well, and support is something else. If you have a complaint about the website or the casino then there are some places which helps you greatly and there are nothing wrong with that at all. However, listening to what the customers says is something unique.
There are only like handful of places in all of crypto that actually responds to what you say, if they agree then they will do it right away, and if they do not do it at least they give you a reason for why they are not doing it.
I have the feeling that a lot of the big casinos that are active here on this forum have a pretty good support system. There will always be some complaints and scam accusations but it is impossible to satisfy 100% of all people. Some people will always have something that they don't like.
Correct your quote reply as you have missed the last closing bracket and it seems like you have not replied anything so make the corrections.
Yes there are some reputed casinos who have threads on this forum and they hear to the issues and complaints of players and also try to resolve most of them as there could be problems on both sides but if someone simply claims they are not happy then casino can't do anything.Managers like @Hhampuz are aslo willing to resolve any issues as soon possible.