Well, If I think from your side. Then it's unfair that they disabled the account but still, you were able to make a deposit. The fund is stuck now. What was the answer from them about that funds? Is it confiscated? Or they will return you after a certain period?
Also, if I think from the Bustabit side, They are partially right. As I understand from the conversation, You have violated the rules countless times so they have the right to ban you. Also, Based on their Statement, You have created dozens of accounts (maybe a hundred). I don't know if that's allowed. if so, Then you can create more accounts. For now, What they did wrong is Frozen your funds. You should not be able to deposit if you are not able to play or withdraw. Let us know what they have said about that fund.
to answer about the multiple accounts. Whenever I make a new account I always use the shiba bot to make random rains in chat. But eventually I get muted and it says “for begging “ even when I don’t use the chat or anything. I still get muted and this is the case now. He’s frozen my funds before and wanted me to agree if I discuss my ban again I he’ll lock my account. Basically wanted to silence me. Then begin laughing at me saying how stupid I was to agree. If I didn’t have funds I would’ve never agreed and I stated it’s not in their toss to make such rules for a single person. He wants me to wait 3 months instead of refunding me my deposited funds and again nothing states in their policy they can freeze funds unless the account is deleted. Much less make you wait 3 months