there’s other emails and parts of him and me going back and forth with everything I’ve explained.
Also that’s me right there explaining the unfairness that you have no knowledge something is disabled and you can still deposited funds and won’t be refunded.
I have looked at your other screenshots and none are relevant to the point I had quoted.
One email chain is in Sep 2021, the other continues in Jan 2022 about a 14-day wait, and then ends with something about "you should know why you were muted on dozens of accounts". And then there's the one I quoted with only your replies: what am I missing here?
I don't even know whether your funds were frozen for the reason you specified.
Terms number 4 specifies that the site owner has every right to temporarily halt withdrawals if he deemed it necessary for the funds' safety or for other important reason. The important reason being used as the base here, which they'll be justifiedly took, is the violation of chat rules --no begging for money-- and a disruptive behavior --spamming the chat room-- multiple times.
I would call it a bit of a stretch to enforce balance freezes that were intended for "funds' safety" to be used to prevent spam. One could make an argument based on the implemented system (i.e. funds can be used to create alts and create more spam) but that would be a flaw of the design to fix and not another level of complexity to add.
If there is anything that has not been provided, now would be a good time to do so. Fragments of emails are insufficient to draw meaningful conclusions.