Most of those players had just used the search engine and find out about the forum that is why they are newbie account because they need to create and account here before they are allowed to make a post so yes they are Newbie and need somewhere to release their issues and find sentiment from others as withdrawal is a serious problem .
They've made an effort to search for any outlet for them to send a message if the live and message support doesn't work for them. And it's likely that they're waiting for any reply so they did their initiative of searching it.
As per 777coin, it's zodiac and lightlord on the contact if they can't reach the live chat and there's no reply. But if it takes time for them to receive reply for the both channels, they really are going to post just as what the others did.