Did they tell you why they suspended withdrawals for your account?
I can see from the first and second images you posted that their support responded to you via email but the images are blurred and we can't read the text.
Please, if you don't mind, post a clearer image or quote your conversation with them here.

I also suggest you remove the ticket number from OP. As Rikafip said, Kucoin don't have an official representative here on the forum so there is no need to share the ticked number.