Unfortunately, I cannot answer on behalf of the 1xbit security team.
And yet, you continue to do so.
However, let me try to imagine this: The company's policy is to protect information about users. Anonymity comes first. Why should the security team reveal internal sensitive information to anyone?
Perhaps because 1xbit is the only platform labeled as a scam by practically every member of this community whose opinion matters. Maybe they should give it some thought and consider accepting the arbitration proposal at least once. Many controversial cases have been resolved this way in the past.
Ps. To you and other members of this forum DT mean something. To everyone from outside, DT members are simply anonymous people.
DT members are respected by a majority of forum members, and their judgment is trusted. This is how this community handles scammers like 1xbit (and individuals like you as well).