That doesn't sound very promising at first, but they may have a technical problem on the site so the correct history isn't displayed. I think the op of the site will eventually have to respond. Of course it would have been better if there had already been a response, but maybe you should try to have a little more patience. It can have all kinds of causes, but it is annoying if you have to wait and no one from the site responds substantively. Could it have something to do with KYC?