Hello,
 
We are currently using the wordpress plugin http://wordpress.org/plugins/bitcoin-payments-for-woocommerce/ for our woocommerce wordpress store.

We are getting an email from a customer saying that they sent the payment, they gave us the hash, and they did send it to one of the wallets created by the plugin. Normally this would be forwarded to us. We don't see anything forwarded to us and the coins are just sitting in this wallet. What do I do? Please help ASAP, thank you so much.