I think it's okay for someone to complain in the forum about 1xbit if they never know how the reviews and reputation of this site are if they really weren't previous forum users. But it makes no sense to answer and advise them to contact the support team if they find out about the site through the forum. This is because over 90% of forum users seem to be aware that this is a scam site that will hurt players if they ignore the warnings and reputation, but if they don't care then I'm sure they've weighed the risk. So just ignore them.

The site representative says that they are here to solve user problem, but it seems that more than 80% of the problems keep coming to them and are not resolved. Are you sure I'm wrong?