I didn’t contact the mods because it’s a minor VPN use for a few minutes just to claim my free spin. I was scared at first that I will not gonna claim it because I try multiple IP from different country but most of them didn’t work especially in the Asia region IP. I manage to open the slot using Canada IP by just free VPN by hoxx extension in chrome.
In regards with the bonus, I believe you will need to wager a certain amount of money in able to receive this kind of exclusive promotion. My account is 1 level above joker level when I leave it for almost 2 months after the Christmas event.
VPN is always a bit scary. For me it is almost always "no internet connection" after a while to join the website, I think after a while I can't use the same VPN from the same location so I change it. I do Asian at one point, America's another, European another and keep changing that constantly.
I am glad to hear that you resolved your issue and things are looking good again for you, I would be scared too if I had a problem with the casino that I have money in as well. Not that it hasn't happened to me before, from legit places to scammers, from exchanges to casinos I had plenty of problems so I know that feeling of fear from not seeing your money ever again.