Thanks for such a detailed reply and telling us your side of this story.
Our system has associated four accounts that we believe belong to the same person. This information was considered in the further analysis.
But according to your FAQ, having multiple accounts is not against the rules of LTC Casino, correct?
It came to our attention that in a short period of time, the player has won three maximum jackpots in the Power of Gods: Hades slot from the Wazdan studio. Given the low probability of such an event, we asked Wazdan to verify the results. The provider's statement suggests that only a few rounds have been analyzed. However, we do not rule out that a possible slot error may arise at longer distances, which were not examined in this case.
Considering how difficult it is to win jackpots in slot games, I agree that it looks suspicious if one player manages to win 3 times in relatively quick succession. I also understand your desire to investigate if everything was done in a legitimate way or if there is indeed an abuse by the player. Would you be OK with showing proof of the communication you had with the game provider about this particular incident and their reply to you?
Presently, we keep expecting a more detailed response from the studio.
Have they made a promise to further inspect the rounds that the player in question played?
We cannot exclude the possibility that the provider may not be aware of the malfunction until it is pushed to conduct a more detailed analysis.
OK, that makes sense.
During our own investigation, we couldn't help but notice suspicious patterns in the player's activity. Firstly, the player has opened at least 4 accounts at LTC Casino. From the losing accounts, they contacted support and demanded a return of their deposits, threatening with reputational damages, as shown on the screenshot below.
Like I mentioned previously, there shouldn't be a problem owning multiple accounts on LTC Casino. But I don't see a reason why the player should get his money back. He gambled and lost. It's that simple. If he has a gambling problem, he should seek professional help. Threats like that certainly don't help his case.
Wazdan games have an autospin feature with a max limit of 1,000 spins. Thus, the player's presence is required to continue the game throughout the whole session, even using the feature. Given the length of the sessions and non-stop betting in one game, we suspect that the player could use specialized software to exploit a bug if there is any. What's more, players have to reactivate autospins manually, so we expect to see some delay between the autospin sessions. However, we do not see such a delay in the betting history. In other words, the game went on continuously for thousands of spins without any interruptions. It only confirms our hypothesis about some kind of software being used.
Is there absolutely no pause between those cycles of 1.000 autospins even by a few seconds? Let's say one autospin cycle ends at 17:05:44, does the next one begin exactly at that time or is there a few seconds difference between them. Can you provide proof of those claims by showing the betting history? 16 hours continued spinning without breaks and no pause between cycles sounds like an impossible task.
The customer claims to be a UK player. Although we have no way to verify this claim, since we do not request documents as part of our standard procedure, we also question it. Our casino is inaccessible for UK IP addresses, while the player's login history shows completely different countries.
I am curious why UK players can't play on LTC Casino because according to your rules, there shouldn't be such restrictions. Anyone that doesn't reside in a country where crypto is prohibited is allowed to play on LTC Casino.
While pressuring our support, the player also indicated that their Coinbase account was banned after playing at LTC Casino. Thus, the player violated the exchange rules and naturally got their account suspended. This had to happen eventually while playing at LTC Casino cannot be considered as a standalone reason.
That's not your fault even if that turns out to be the exact reason his Coinbase account got suspended. That's just one of the disadvantages of using a centralized exchange.