it is difficult to say that Bitcointalk support or marketing works at all.
There's no longer marketing on the forum, there's no support either here. But going to the website, things are continually working until the hot wallet is dry.
Other than that, if there's no new problem then it means that things are working fine and if there's a new one, just go back to the cause of it because most of them are about withdrawals.
For sure if the hot wallet will empty many gamblers starts to complain about this site and those user will quit and leave a negative feedback and then that time for how many years building their trust will be ruined forever. But if lightlord will fix this issues as soon as possible there's a chance that the positive trust of these two sites will remain.