sorry im not sure why images are so blurry but I uploaded higher quality with a new URL just now
It's still the same URL in the OP.
Anyway, reading from your last screenshot shared in this thread. The support said:
"You must know that this is not obligatory, and you can refuse this action, but restriction will stay active"It's pretty clear what he said.
In other words;
It's not a must that you should verify.
You have two choices;
1. Choose to verify and get your account unlocked.
2. Choose not to verify and keep the account restricted.
The first one is the only option if you want to have a chance to recover your winning very little chance but you have no other option the other option means you surrender your claim to that huge amount of money it's risky because they can establish that you are breaking the TOS
they can confiscate your winnings and disable your account unless you can attach a request or pleading and hope that luck is on your side.
the situation is very hard this is something that you don't want to be, you've won a very huge amount but you have broken the rules and cannot withdraw that amount, this is one situation that any gamblers don't want to be.