AMT

more like, give or take a few WEEKS.  7 weeks on a 3-4 week promised delivery, is not a few days.  

i am pretty forgiving, and VERY understanding, IF i am being told the truth about a situation that causes production delays.

what i am not forgiving and understanding about, is being lied to.  When my boss asks me what happened with one of the servers i manage, I tell him the truth, whether i fucked it up or not.  After years of working under the same management, they know they can come to me and get the straight, honest answer, no matter what it is.  This honest approach lets me sleep at night, and has helped to keep me employed through tough times, where others around me have been laid off.  

Own your mistakes, and quit backtracking and trying to cover it up.

The MPP is lie.  the mine for 6 months, and then try to get upgrades per the MPP is a lie to get out of having to live up to the mistaken estimates on your production abilities, that will now cost you a ton of money to fulfill.    By my estimate and YOUR MPP, you would have to ship twice the hardware to most of your customers.  That would most likely put you out of business.  The right thing to do would be to take down the MPP, and quit using it as a selling point.  It's false advertising.  I asked about it twice, BEFORE my rig shipped, and was ignored.

Your claims of testing your rigs before shipping is shaky as hell.  If tested, how did mine get to me with 1 of 2 boards that doesnt hash(at least until i disassembled the unit and put it back together correctly), and one of those boards having a bad chip?  How can you put all those parts into the little case, and not notice how much hotter it runs inside the case than out?  I'm not talking about a little bit warmer, but way too hot to let it keep running like that.

On the good side, you did me right with the quick turn around on the blown board.  Thank you.  That's how a business should handle those situations.

I kept fairly quiet, as one of your customers, until i got my rig and got it working correctly.  I saw the way the forum was going after i made my purchase and didnt want to cause any further delays in my order, so I was very polite.  

I know you guys are in way over your heads, but that's no reason to serve a load of bullshit at your customers and then tell them it's ice cream.  Tell them what's really going on with delays.  Live up to the MPP or take it down.  

As a former customer, I can give a thumbs up on very aspects of the company.  Yes, the rig hashes above rated spec, even with the bad chip it does 85GH or so.  Jim was great on the phone, helping me get up and running(but, the same could have been accomplished with a half page setup guide, which would save Jim a ton of valuable time, by not having to take a support call for every miner shipped).  The turn around on the RMA was very quick.   That's all the good, and it's not enough to make up for all of the bad.  I really wish i had acted up before my purchase and been banned before i made my purchase.

I probably would have left my original review as my only comments, but i can't stand all of the lies i see perpetuated on this forum.  Sorry for repeating my previous posts, but it needs to be said, and anyone thinking about making a purchase needs to know what they are about to get into, for better or for worse. 

As i was nearing the end of this post, you posted the transperency deal about your delays.  That's more like it.  These guys are spending a ton of cash, and should know why their stuff isnt showing up as promised.  Keep that up, and people will eventually look past your early growing pains.

Thanks


Stan Calloway
Order #928