Scammers disguise themselves as a stock exchange. When you deposit your money, they block your account, ostensibly to check documents, while any documents sent are answered with "photo changed".
In the support service, there are most likely robots who always answer either "you still need to wait" or "you sent the modified photos." I believe that such an "exchange" should be blocked on all resources, such as Coinmarketcap.
Do you know the countless number of scam exchanges that are operating in the cryptocurrency market? The fundamental advice of everything you want within the crypto investment is to always "do your own research".
If it happens that the HitBTC exchange that scammed you is delisted on CMC what guarantees that you won't be a victim of another scam exchange when you cant follow the fundamental tips that will save you from scam exchange?