In my opinion, the situation is improving. For a long time, 1xbit's problem was that complaints were not considered at all. When the support team changed, complaints began to be considered, but there were still a lot of them. From what I observe now, there are few complaints, and what the accusation are about is for a long period of waiting for a response. A little more, and that will also be improved. It is not easy to rebuild opinion in such a difficult situation, but as you can see, 1xbit is moving forward all the time.