In my opinion, the situation is improving. For a long time, 1xbit's problem was that complaints were not considered at all. When the support team changed, complaints began to be considered, but there were still a lot of them. From what I observe now, there are few complaints, and what the accusation are about is for a long period of waiting for a response. A little more, and that will also be improved. It is not easy to rebuild opinion in such a difficult situation, but as you can see, 1xbit is moving forward all the time.
I don't know what kind of improving you are saying. No change has been observed so far, which is being closely monitored by community members. 1xbit They are running their website in a way that allows them to easily scam their customers by showing various issues. So no matter how hard you try to convince us, it will not work, because we are seeing the reality and how the victims are trying to get their hard earned money back.