Given that I am really impressed onto this site, I wonder why they chosen their users to have relatively weaker password than other sites. As I remember, they only allow 12 characters in password, no special characters, etc.
How I wish for them to rework this password creation and allow their users to have stronger password as it helps the account to have better security than the current password system they have.
This is not true, you can write random passwords combining symbols, numbers and characters, there may not be a description of how to write the password required. You can write the strongest password to protect your account, if you are still unsure about the security factor of the password.
ix. to keep your username, account number and password secure, confidential and protected against unauthorised access or use and to ensure that you notify us immediately if you misplace, forget or lose your account name or password;