The 1win gambling site link is
https://1wlik.top/bets/home. I found it through their twitter handle which is
https://twitter.com/1winPro/media.
As far as scam accusation is concerned, there is no need to wait as no one responds here. He can make a scam accusation which may only aware people that 1win is a scam site but his unfortunately his issue may not be resolved.
It is a pity that no representative of the site is active here on the forum. It may be wise to inform them on other channels to advise that someone comes on the forum anyway to solve problems directly. I think that would also be very good for their own reputation. But I think people would be reluctant to make a deposit on the site right now because of the problems that have arisen.
If we read again what the op write he said we should contact them if we have a problem. I guess what he mean by that is contact them directly on their website or on their social media accounts and they are not planning to actively respond. We don't know why but maybe they are too busy and they lack of staff right now.
If you are concerned for the problem of the guy above, you can help him by contacting 1win on the links provided by @noormcs5. If you are lucky, the guy might give you some tip once the issue on his account gets resolved. For now it will be safe to avoid this casino until they fix the ongoing issues they have.