Scammers disguise themselves as a stock exchange. When you deposit your money, they block your account, ostensibly to check documents, while any documents sent are answered with "photo changed".
In the support service, there are most likely robots who always answer either "you still need to wait" or "you sent the modified photos." I believe that such an "exchange" should be blocked on all resources, such as Coinmarketcap.
Though other comment here say there has been this kind of discussion here before, I must say that this is the first scam allegation against Hitbtc am seeing here.
Though it never occurred to me to make a thread about it here, Hitbtc has always been a scam to me, and a kind of surprised(like I said before) this is the first time am seeing this kind of post against Hitbtc.
Worthy of note is that, Hitbtc used to be my favorite exchange along side latoken, cus my favorite coins were all listed there, but then, I discovered how Hitbtc never allowed me to sell or withdraw full amount of my coins no matter what, before I could sell all my coins, it has to be a round number like 100, 200 300, any think like 198, they allow me to sell only 100 and the remaining 98 will be in my account, unsellable as well as unwithdrawable, till I abandoned the exchange in 2017 or 2018, I had alot of different coins in the quantities of 89, 99, 56, 78, 98 etc that I can't sell or withdraw left on the exchange, imagine this coins hit $1 each in tht future, and also not forgetting the fact that am not the only customer they does this kind of dealing with, they do this to over a million other customers out there, so imagine the amount of coins they would gather from this when they combine all the coins from each account together, and if this coin hit $1 or even $0.50, that's alot of money for them.
This is what I call day light robbery.