My cashout was cancelled and I was requested KYC.


Dear Friend,

Please be informed that your withdrawal request was declined because of the account verification required.

We would like to ask you to upload the following documents into your profile ("Documents" tab):
1)Proof of ID. It must reflect:
-your photo
-your name
-your date of birth
-expiration date of the document
Examples: ID, passport, drivers license.
Note that scans and screenshots of the photos are not accepted.

2)Proof of address. It must be no older than 90 days and reflect:
-your name
-address, stated in the profile
-issuance date of the document
Examples: utility bill, bank statement.

3)Proof of payment method(s). It must reflect:
for bank card - first 6, last 4 card number digits, cardholder's name, expiration date. Scans and screenshots of the photos of cards are not accepted.
for online banking - account holder's name and account holder's IBAN
for e-wallets - e-wallet number and account holder's name
Please note that you must upload proof of payment method for every payment method you used on your casino account.