I had the same issue and resolved in that way

thanks for sharing
I also add to the comments on speed in withdrawals. except for the first one (which had already been announced for those who participate in the signature is checked manually) all the others were literally immediate

...
Can you confirm how long it took for your last withdrawal to be processed?
Hi Dewi Aries,
yes I can confirm that my last withdrawal was processed literally immediately.
I made request and ... just the time to open the page, and it was already on blockchain!
I received all my balance on my wallet, no extra fees to be payed,
Nice and smooth experience (of course I have also played and win a couple of bets

)