When it comes to complaints, which one do you mean? Because apart from the one that is waiting for response or is already resolved, I do not see others:
hello
any update about my issue?
Hello, we left a reply in pm.
We all already know that eXbit is limited to this reply of 1Xbit, because that's how they made their reputation. We don't want to see replies like this, put pressure on 1xbit to solve all the unresolved issues. After a user posts an issue, the character of 1xbit leaves that issue unresolved throughout the year with a reply to that post. So the BitcoinTalk community is very cautious about 1xbit, so your claim like this will not work.