This goes to show how fucked up free scam wallet.
I dont know why there are still people fooled by them, I might assume that they're totally new to the crypto world.
How can we spread awareness to them that using this free wallet is a kind of trap that might lead to losing their fund?
How many cases are the same scenario with mate @ancient myths above? How many are them keep coming to this forum and asking for help or claiming scam accusations? Who's next?
This will not happen if they will follow this suggestion.
The solution to all your scam accusations is simple; pick one of the following options:
1. Require KYC right away. Don't let your customers even create an account without it.
2. Don't require KYC at all, ever. Not even when your customers deposit tens of thousands of dollars worth of crypto.