I didn't disappear, I just didn't have time. It is strange to me that none of you have ever had voided sports bet on this so-called bookmaker. The photo below is my last bet with them, of course winning and of course void.
I'm sorry, but I'm afraid no one here can help you. Roobet does not run an official support account here (other casinos do, but Roobet unfortunately does not), so no one here will be able to answer your questions/problems.
The only option is to contact support (again) and ask for the reason of the cancellation. I would be very interested in the outcome though!