In turn, we hold the view that Wazdan's actions were unethical and unprofessional. In addition to communicating directly with the player, they ignored our questions, which are critical for the matter.
The players has reached to the game provider as you guys weren't responding him properly. You haven't replied to many questions of the forum members and staying silent most of the time. How professional is it!
As for the player, their further communications reveal even more inconsistencies. For example, the player contacted us offering to give up a third of the amount in order to speed up the payout.
Did he offer to receive the withdrawal partially? Or he is ready to sacrifice one third of his profit? There shouldn't be any problem to post a proof of this.
~ Thus, we believe that the player used third-party software, aimed, among other things, at exploiting a potential vulnerability in the game, which is a direct violation of the LTC Casino rules.
You are saying that the user has played continuously for 16 hours without any break. But you haven't provided any single evidence of your claim. The funniest thing is that LTC Casino has done this whole thing and made the final decision based on their believe. Gambling doesn't work in this way, you should provide the proof.
Due to egregious violations, we have made a decision to withhold the payout. The decision is final. We have also ceased all operations with Wazdan due to the loss of trust and their questionable business practices.
@Pmalek, LTC Casino is completely blaming the game provider for this user jackpot win without any evidence. They are accusing him without the proof. And they have made their final decision too. What you think about this accusation now?
P.S. We have no right to make privat correspondence public but we may provide it to the forum administration.
The forum administration won't show any interest in this issue. You have to stay with your negative feedback if you aren't able to post any proof. It won't help you to grow your business. If you really have strong evidence against the player then send the details to those DT members (Jawhead999, TwitchySeal, Slow death) who has left negative feedbacks on your account.