Dear authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand, we do totally agree with you. It's absolutely unacceptable to directly communicate with the player in a B2B segment. With over 15 years of experience in gambling industry we can not remember even one single case where game provider at least considers to give any data or answers to the player. It is always communication or via casino or via platform, never player to provider directly, this is absolutely unacceptable. From our point of view it seems like you are actually very good friends with this specific player. So is it being professional you state? What about the questions we did ask you during our investigation and you gave literally close to zero answers, while over weeks you've been "analyzing"... Thats what you told us. Maybe this is the defenition of being professional? Not to mention that our casino is totally anonymous. We DO not disclose any information provided to us by the player. So the fact that you used an email from the game history, linked it to the email of the player who wrote to you and in this way identified that it was exactly this player is absolutely unacceptable. This puts any other player at any other casino at risk with your malpractice in future. It appears that anybody can write you down and have a friendly chat with a chance of players sensitive data be disclosed under certain circumstances. This is absolutely unacceptable.


Second, it is very easy and simple to be good at the expense of others. While you, as the game provider do not cover any potential winnings you can say whatever you want and be a honey bunny in others eyes. You say it looks way out of the reality now and works against us. But the truth is, even in 2022 games DO have bugs. It is the reality itself. The only question is how do game providers handle those issues which occur constantly. Either it happens through a not well calculated game math, or in-game bugs, chance of using third party software the fact remains. Providers still do make mistakes. The only difference what matters after something similiar take place how well do providers behave after. As we have mentioned before in very recent case of the mistake with other game provider, this provider did take following actions:
1. fixed in-game bugs
2. made full compensation
And this is an example of excellent handling.
Some game providers admitted there fails but didn't want to make it public. So the fact you say mistakes are not possible looks way out of the reality now and works against you for the people who are still able to think.

Do hundreds of players play only one specific game day and night non-stop? Do hundreds of players win your big jp 3 times in a matter of day?
To make things even more interesting, this specific player made numerous topics on the one of the biggest gambling forums.
And always he is trying to accuse different casinos in something and get any kind of compensation. So he is not as pure as he is trying to appear. The worst thing from a casino side which can be done is to pay to a scammer or fraudster. It does not only tolerate other "shady" people to step inside and take action in possible scams but also makes other honest players to suffer from side effects.

We DO not have any problems with paying winnings to any PLAYER. In fact even from the start of this year we have already paid more than 50 000 LTC in cash outs with some pay-outs equal or bigger than this specific case. If a game provider is still so confident in honesty of the "player" and its own game after all the evidence that where provided by us we do suggest to pay the amount which player claims to the player directly. It went very well with communication between them, so we do not see any problem in transaction as well.