you keep complaining about a bug, but maybe other casinos don't have this game? how many casinos have complained that this game has a bug? no casino came to complain about it! so the game works fine!

you complain that the player cheated, but you have no proof of it, what you are doing is just accusing the player and the provider without having any proof. you have to understand that the guy who is wrong in this story is you. As a casino it is your duty to pay the player when he wins, you shouldn't accuse a player without having proof, you have to pay.