Dear authorized representative of Volt Entertainment the official provider of games under the WAZDAN brand, we do totally agree with you. It's absolutely unacceptable to directly communicate with the player in a B2B segment. With over 15 years of experience in gambling industry we can not remember even one single case where game provider at least considers to give any data or answers to the player. It is always communication or via casino or via platform, never player to provider directly, this is absolutely unacceptable.
It's funny how you talk about what is acceptable and what isn't when you have blocked the player's access to his own account so that he can't access his own data. The game provider has already stated that they are OK with you releasing the data about the player. Why haven't you done it? LoyceV has asked you to to send him the data, and bambolina doesn't mind. Why haven't you done it? My opinion: you are hiding something. You know that the info you have doesn't work in your favor, otherwise you would have posted it. By not doing that it has become clear that you are the bad apple in this entire story.
What about the questions we did ask you during our investigation and you gave literally close to zero answers, while over weeks you've been "analyzing"... Thats what you told us.
You mean the questions that you refuse to release publicly for reasons only known to yourself?
But the truth is, even in 2022 games DO have bugs. It is the reality itself. Providers still do make mistakes.
All true. Can you show us what mistakes have been made in this particular game? Can you prove there are mistakes? Can you show us examples where this mistake has occurred and been reported by other casinos? Can you show us how Wazdan refuses to provide the requested information? I think everyone knows you can't and nothing you said has been supported with any evidence.
Do hundreds of players play only one specific game day and night non-stop?
If they do, is that sufficient proof of cheating?
Do hundreds of players win your big jp 3 times in a matter of day?
Show us the 3 wins that occurred a few days apart!
What are the chances that you win a lottery jackpot? Pretty small right? How about 2 times, 4, 7, or 30.
It does happen, and when it does, it's not cheating just because you have a hunch.
To make things even more interesting, this specific player made numerous topics on the one of the biggest gambling forums.
And always he is trying to accuse different casinos in something and get any kind of compensation. So he is not as pure as he is trying to appear. The worst thing from a casino side which can be done is to pay to a scammer or fraudster.
He is a gambling addict. He admits he has problems. Maybe he is pure scum or the best person you could come across, it doesn't change the fact that you have no proof he cheated and scammed your establishment.