I am the US resident for 4 years. But my account was blocked and verification is annulled. In 2017, I lived in the Russian Federation and my account was opened there. But as I said for 4 years already live in the US and pay taxes. Explain to me, on the basis of what law, did you blocked my money and the possibility of withdrawal?
All my appeals to the reddit were removed.
They don't respond to messages. This is a scam. do not use this exchange or you will lose your money.
Greetings!
We’re sorry to hear about the inconvenience you have faced.
Let us please clarify that the support team is processing all the requests in the queue order. Although the reply might indeed take some time, no queries are left aside.
Generally, you should be able to resubmit your Address verification confirming your actual residence and use CEX.IO services. Still, the support team will check your particular case and assist.
It’s important to mention that CEX.IO is a regulated cryptocurrency platform and any scam actions from us are completely excluded.
We appreciate your understanding and patience in advance.