Also want to say hats off to Wazden, I don't think most providers would give enough of a shit to even respond to a player
I don't think that's the reason they responded initially. The player informed them, but they responded because the casino was badmouthing them:
TO SUM things for all the players: all stated here by LTC Casino representative accusations, that Wazdan brand is, in any case, a responsible for this situation are not true and most probably an attempt to avoid a payout to the player. We are not responsible for it and we are very sorry to see such practices in our industry.
~LTC Casino who is urging other casinos to avoid our product.