Unfortunately, you have become a victim of withdrawal hold. Many sites operate like Bitlucy. Requesting a payout then the problems begin. Maybe they would have paid out later, that question will always remain now. I do agree with the fact that the site is not fully functioning. The argument that the system needs to be modified because payouts don't work properly seems a bit like a fairy tale. If you put a site online, and promise fast payouts, then you shouldn't come up with such stories. This seems really amateurish.