Looks there are many issues with the site.Even their 'forgot password' pssword recovery does not work.I see no new password sent to my email.And apart from this,strangely they never reply to my support ticket sent through my email.
As far as I remember I've never did forgot password so I didn't know there was a problem with that, if you have other problems that need a quick responses, you can directly contact their representative via telegram, scroll to the bottom of the website and click the telegram icon then it will be connected and you can chat and tell the issues.