For the 3 years delay of processing time and if the user has sent all the required documentation, freewallet should compensate the waiting. You cannot lock someone's money for 3 years hidden behind "progressing time" and expect to go away with it.
I start thinking that the process of recovering access to the fund is so complicated just to discourage the owner from chasing their funds back. Some people might leave the case and forget it if there are no significant amount of money involved, and what happens to these funds? Where do they go and how long they gonna stay there in the owner's accounts?
I think so. it is really complicated, even the document statement from the broker I use (sender of my withdrawal fund) that I am the legal owner they reject it and ask for documents where the fund come from. I am very confused,, even though the broker I use has legalized that I am the owner and I even forwarded the email to freewallet. I'm just a small trader who can't keep asking my broker to make various statements. what I know for sure that my fund have been received at the freewallet wallet address that I use and freewallet held it when I was about to exchange the funds.