I agree if he has a valid point and proof and he thinks the casino owes him then he should post valid proof and post valid reasoning, this account should be tagged for accusations he cannot substantiate.
This is what happened when you have people who cannot accept the decision of the casino, even the top casinos have false accusations, it just happened that Bitlucy is on the road to establishing themselves I hope they can keep up and continue what they keep doing, they will soon prove their worth to the community.
When someone loses and can't accept it, they will also call the casino a scam but no one believes it especially if they play on a reputable casino already. Plus they can always verify it before they put a complain. They can screenshot it and share it here so that people here can judge if who is telling the truth but other than that, there will also be people that tries to destroys the reputation of a newly built casino before they became successful and dominate the market. It's a threat to their business, that's why they do their best to stop them.
Bitlucy is a new gambling site but it gained my trust already seeing that it was promoted by a trusted person here in the forum.